PRIVACY & REFUND POLICY

Last updated: March 2025

New Moon Mill Its is committed to protecting your privacy and ensuring transparency regarding our policies. This document outlines how we collect, use, and protect your personal information and explains our refund policy for ticket purchases.

1. Information We Collect

We may collect the following types of personal data:

  • Identity Information: Name, email address, phone number.

  • Account Information: Username, password, and preferences.

  • Payment Information: Billing address and payment details (processed securely by our payment provider).

  • Transaction Data: Records of purchases and bookings.

  • Technical Data: IP address, browser type, and usage data collected through cookies.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage event ticket purchases.

  • To create and manage customer accounts.

  • To communicate with you about your bookings and provide customer support.

  • To send marketing emails (only if you have opted in).

  • To improve our website and services.

3. Sharing Your Data

We do not sell or share your personal data.

4. Data Security

We implement security measures to protect your personal data from unauthorised access, loss, or misuse.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Object to marketing communications.

  • Request data portability.

  • Complain to the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

6. Refund Policy

Due to the nature of our business, we do not offer refunds on tickets once purchased. All ticket sales are final. In the event of an event cancellation or rescheduling, we will communicate any available options to affected ticket holders.

7. Cookies

We use cookies to improve user experience. You can manage cookie settings through your browser.

8. Contact Us

If you have any questions about this Privacy & Refund Policy, please contact us at:

Kate Mahoney
The New Mill
New Mill Road
Eversley
RG27 0RB
Email: retreat@newmoonmill.co.uk